Resolving & rejecting

Resolve or reject through the facade to record the outcome:

Reports::resolve($report, by: $admin, note: 'Removed the post.');

// or

Reports::reject($report, by: $admin, note: 'Not a violation.');

Both record the resolver in resolved_by, the note in resolution_note and the time in resolved_at, move the status, and fire ReportStatusChanged followed by ReportResolved or ReportRejected.

The move is checked against the stored status first, under a row lock, and the status and resolution are written together — so an illegal move throws and writes nothing, and resolving an already-resolved report (or rejecting a rejected one) is a no-op that keeps the first decision and fires no second event.

Reading the outcome

Reports::resolve($report, by: $admin, note: 'Removed the post.');

$report->status;           // Status::Resolved
$report->resolvedBy;       // $admin
$report->resolution_note;  // 'Removed the post.'
$report->resolved_at;      // the moment it was settled

System actions

Both arguments are optional. Without a resolver, the report is settled with an empty resolved_by — useful for automated moderation, as long as no moderation request is open:

Reports::resolve($report);   // no resolver recorded

// or

Reports::reject($report, note: 'Auto-rejected: subject already removed.');

Transition rules still apply

Resolving and rejecting are status transitions, so they follow the table: both are allowed from Pending and InReview. A resolved report can be closed, and any settled report can be moved back to Pending for another decision:

// A resolved report can be closed…
Reports::close($report);

// …and any settled report can be reopened for another decision.
Reports::changeStatus($report, Status::Pending);
Reports::reject($report, by: $admin, note: 'On second review, not a violation.');

Reopening a settled report — back to Pending, or InReview — clears its resolver, note and resolved_at; closing a resolved report keeps them.

While a moderation request is open, resolve() and reject() record a named moderator’s decision instead of settling immediately, and refuse anyone else — see Multi-moderator moderation.