Category: Operations & logisticsUse case: Delivery operationsFor: Logistics & field-service teams
Dispatch & delivery coordination agent
Deliveries are confirmed with customers automatically, reschedules handled in chat, and route plans updated from availability, location and load. "Where is my order" gets an instant answer — the dispatcher stops being a call center.
What it solves
01
Dispatcher phone tag
Confirmations and changes happen in chat, not calls.
02
Failed deliveries
Time windows are confirmed before the van leaves.
03
'Where is my order' calls
Customers get live answers without a human.
How it works
- 01
Confirm
Customers confirm or move time windows in chat before dispatch.
- 02
Plan
Routes update from availability, location and vehicle load.
- 03
Inform
Status questions get instant answers, with live arrival estimates.
- 04
Handle
Reschedules and exceptions re-plan and notify everyone affected.
Before & after
Without it
- Dispatchers spend the day on the phone
- Vans return with undelivered packages
- Every delay triggers a wave of calls
- Drivers' plans outdated by mid-morning
With it
- Time windows confirmed before departure
- Routes that reflect reality, all day
- Status answered instantly, without calls
- Failed deliveries down, second trips rare
Your process could be next.
Tell us what eats your team's time — we'll show you what an AI prototype could do about it.