Support ticket triage agent
Every incoming ticket is classified, enriched with customer context and history, answered automatically where the answer is known — and escalated with a prepared summary where it isn't. First response stops depending on queue length.
What it solves
Slow first response
Every ticket gets a useful reply in minutes, day and night.
Repetitive tickets
Password resets and shipping questions stop reaching your team.
Lost context
Order data and history are attached before anyone reads the ticket.
How it works
- 01
Ingest
Tickets arrive from e-mail, chat and forms into one queue.
- 02
Understand
Each ticket is classified and enriched with customer data and history.
- 03
Resolve or escalate
Known issues get an instant answer; hard cases go to an agent with a summary.
- 04
Learn
Agent corrections feed back into the answers over time.
Before & after
Without it
- First reply depends on queue length and shift
- Agents retype the same answers daily
- Context hunted across systems for every ticket
- Support quality drops every peak season
With it
- Useful first reply in minutes, 24/7
- Routine tickets resolved without an agent
- Full context attached before a human reads it
- Peaks handled without emergency hiring
Your process could be next.
Tell us what eats your team's time — we'll show you what an AI prototype could do about it.