Category: Customer supportUse case: Voice-of-customer analyticsFor: CX & product managers
Complaint & feedback analysis agent
Complaints, reviews and NPS comments from every channel are clustered into ranked themes with verbatim evidence and trend movement. The team sees what actually drives dissatisfaction — and whether last quarter's fix worked.
What it solves
01
Feedback nobody reads
Thousands of comments become ten themes with evidence.
02
Anecdote-driven priorities
The loudest complaint stops outranking the most common one.
03
Invisible progress
Theme trends show whether fixes actually moved the needle.
How it works
- 01
Collect
Reviews, surveys, tickets and social mentions flow in from every channel.
- 02
Cluster
Comments group into themes, ranked by volume and severity.
- 03
Evidence
Every theme links to the verbatim quotes behind it.
- 04
Track
Theme trends update weekly — improvements and regressions are visible.
Before & after
Without it
- Feedback scattered across five channels
- Themes decided by whoever read last
- Loud anecdotes drive the roadmap
- No way to tell if a fix worked
With it
- All channels in one ranked view
- Themes backed by verbatim evidence
- Priorities driven by volume and severity
- Fix impact visible in the trend lines
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