---
title: "Complaint & feedback analysis agent | Roundly"
description: "Complaints, reviews and NPS comments clustered into ranked themes with verbatim evidence — see what drives dissatisfaction and what improved."
url: https://roundly-consulting.com/use-cases/customer-support/complaint-analysis-agent
language: en
---

Category: Customer support Use case: Voice-of-customer analytics For: CX & product managers

# Complaint & feedback analysis agent

Complaints, reviews and NPS comments from every channel are clustered into ranked themes with verbatim evidence and trend movement. The team sees what actually drives dissatisfaction — and whether last quarter's fix worked.

## What it solves

01

### Feedback nobody reads

Thousands of comments become ten themes with evidence.

02

### Anecdote-driven priorities

The loudest complaint stops outranking the most common one.

03

### Invisible progress

Theme trends show whether fixes actually moved the needle.

## How it works

1. 01

    ### Collect

    Reviews, surveys, tickets and social mentions flow in from every channel.

2. 02

    ### Cluster

    Comments group into themes, ranked by volume and severity.

3. 03

    ### Evidence

    Every theme links to the verbatim quotes behind it.

4. 04

    ### Track

    Theme trends update weekly — improvements and regressions are visible.

## Before & after

### Without it

- Feedback scattered across five channels
- Themes decided by whoever read last
- Loud anecdotes drive the roadmap
- No way to tell if a fix worked

### With it

- All channels in one ranked view
- Themes backed by verbatim evidence
- Priorities driven by volume and severity
- Fix impact visible in the trend lines

## Your process could be next.

Tell us what eats your team's time — we'll show you what an AI prototype could do about it.

[Talk to us](https://roundly-consulting.com/contact.md) [Explore the Cosmos platform](https://roundly-consulting.com/cosmos.md)