---
title: "Attachments — Tickets for Laravel | Roundly"
description: "Files on the ticket itself in a private media-library bucket, served through short-lived signed URLs — plus attachments on replies and notes."
url: https://roundly-consulting.com/open-source/docs/tickets-for-laravel/attachments
language: en
---

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[Tickets for Laravel](https://roundly-consulting.com/open-source/docs/tickets-for-laravel.md)

# Attachments

Files on the ticket itself live in a private media-library bucket:

```php
$media = Tickets::for($ticket)->by($agent)->attachments()->add($request->file('log'));
Tickets::for($ticket)->attachments()->remove($media);   // by model or uuid; another owner's is refused
Tickets::for($ticket)->attachments()->all();
```

- The bucket is tickets.attachments.bucket on tickets.attachments.disk (local — never media-library’s web-served public default), with tickets.attachments.mimes and max\_kb.
- Downloads are temporary URLs — the disk’s own, or media-library’s signed stream route. API resources mint them for 5 minutes.
- Add and remove record an activity entry and fire TicketAttachmentAdded / TicketAttachmentRemoved; remove() takes a model or a uuid and refuses another owner’s media.
- Requesters see ticket attachments; for agent-only files use internal-note attachments. In the API, ticket-level uploads and removals are agent-only — requesters attach files to their replies.
- Reply and note attachments are comment attachments and follow comments’ comments.media.\*. tickets:doctor checks that the attachments disk is not public and that download URLs can be minted.

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